Eric Sawyer Review of Southeast restoration group
For whatever bad luck reasons, we've had several u...
For whatever bad luck reasons, we've had several unfortunate events over the past few years that have required the services of a restoration company. So this review is actually based on a COMPARISON with a few other companies that will remain nameless. It's not just some pat on the back for a bunch of guys who did excellent work.
First of all, there is nothing "convenient" about using ANY restoration company. Typically, you're using them for some catastrophic reason. There's going to be glitches. There's going to be hold-ups. There's going to be materials, supplies, and items that need to be ordered and purchased. Don't be shocked if some of them are custom items that take longer. There is always 'some' waiting involved. I don't care which Restoration company you use. Nobody is ever 'delighted' with this aspect. Most companies will work with your insurance carrier, some won't. Some, like Southeastern are better and more adept at it than others. They have a lot of credibility with my insurance carrier. It's up to YOU to bird-dog your coverage with your insurer. Not the restoration company. They (Southeastern) will help you to the point where you will likely need to do very little, and believe me, you are a lot better off with their help than without it. The quality of the workmanship and the professionalism is excellent. The sense of urgency they have about getting your house back in shape, is as close to your own sense of urgency as you are going to get. The speed with which things get done, and the timetable for repairs and restoration is very quick, but will always depend on the type of services and repairs that you need. Southeastern has vast resources and contacts to get things done quickly. I NEVER had to call Southeastern to find out the status of repairs, or ask how long I needed to wait, or stay on them about the next step in the restoration, or about some no-show contractor, or incomplete work. THEY ALWAYS CALLED ME. Communication was always smooth and unbroken. The final result is going to be better than what you had before your event or catastrophe. That's as good as it gets people. Our project manager was Tripp Lange. He kept things moving. The crews and tradesmen were all experienced and competent, many of them at master level.
I hope I never have to use another restoration company. I hope that going forward, I can shop around, take my time with repairs and improvements, dither around on my own timetable, and even do some of the work myself. But if I EVER have to use another restoration company (and again, I've had to use several) It will be THIS company. Southeastern Restoration. Do your friends and neighbors a favor and if you or they find themselves in a position where they need a Restoration service, contact Southeastern.
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