I had foot surgery on both of my feet December 13t...

I had foot surgery on both of my feet December 13th. The staff was VERY nice and my surgery went smoothly. However, billing has NOT gone well. I was told the morning of my surgery I had to pay for all of my surgery upfront because my deductible was $6,900. When I told them my deductible wasn't that high I was told they had spoken to my insurance and I either had to pay or reschedule my surgery (which was not an option). After surgery, I called and told them that sure enough my deductible was $2,800. (Of which I had already met) I was rudely told that once they had filed the ins. claim with my insurance I would have to wait for my ins. claim to run its course and then they would determine if I would get a refund. Apparently it is also faster to get my refund if I give them permission to simply put the charges back on my debit card but I can not (pre) give them permission to do that. I have to call back and hope that I call after they have reconciled my account AND before they start the "refund by check" process which will delay getting my refund another 3 weeks. When I asked when I should call back...daily weekly...??? I was told "It could be today...it could be a week from today you will just have to call back to know." There are some processes that need to be rethought.