Internet constantly getting cut out, wasted hours ...

Internet constantly getting cut out, wasted hours sitting on the phone trying to fix connection settings over the two years we were a customer. Management would never call back as advised.
Then it came to last week where my account was deleted off the system, even though the issue was settled days before hand. So i reactivated my account again..and again..and again only to be told the fourth time that i STILL had no account cause it got deleted. WELL THEN WHY HAVE I SAT ON THE PHONE, ON THREE DIFFERENT OCCASIONS, OVER THE TIME OF TWO WEEKS, REACTIVATING MY ACCOUNT EVERYTIME WITH A DIFFERENT PERSON!? If no one was actually doing it for me, what the bloody hell were they doing each time? Useless bunch of people. Not to mention the one person that hung up on me after being on hold for nearly a half hour, cause i got annoyed my internet was still not connected after two weeks, when i was told 3-5 business days.