I called Pop-a-Lock on two different occasions wit...

I called Pop-a-Lock on two different occasions with less than satisfactory results. The first time was on a Saturday to have a chip-key made (I had a non-working but properly cut OEM key) for my just-purchased 2003 Dodge truck. I called, spoke to somebody who said he was the dispatcher for the weekend and he said somebody would call me back shortly. Never got a call back. Good thing it wasn't an emergency! The problem ended up being the immobilizer sensor ring on the truck, which I easily fixed myself. Second time was a week or so later. This time I needed to have a remote programmed as the original remote had been lost by the previous owner. (Remotes are usually easy to program but Dodge remotes can't be programmed without an original remote or a programming tool.) I called and spoke to a woman who said she was the dispatcher and that I would get a call back shortly. Again, nobody ever called me back. A week later I ended up going over to Batteries + in Washington where they charged me $30 to program a remote from scratch. Took 10 minutes. Terrific service. I am certain either of these jobs would have cost $100 or more from Pop-a-lock. I try to use and support local businesses but when they don't respond to my calls for service, it is difficult to do that. Not recommended.