Elva Roosevelt Aldridge Review of JW Marriott The Rosseau Muskok...
Was just there for my son's wedding from October 6...
Was just there for my son's wedding from October 6th to October 11th. it is a beautiful place but sadly not managed very well. it was a holiday weekend and poorly staffed. there was a very long wait for rooms. I lucked out coming early but they cancelled my daughter's room by accident. Thank goodness there was a room but it took two times to find a clean room. The first one they sent me to was dirty. The second didn't have sheets on the second bed. Our room was never serviced the entire time we were there. I actually went to the cart sitting in the hallway and took fresh towels and items that we needed. The beds never changed or made. We did all that ourselves. The brunch was not fresh and very expensive. The messed up our reservation and we had to wait for tables to open up. . Most were leaving so they either left or had a single table instead of the brunch that was planned in advance. It took forever to get waited on for lunch. Again they were short staffed and the waiters were fine but the place was jammed and not enough people. The wedding was fine but the reception had some issues. They didn't prepare the food as was ordered. The cake was set on a table against the wall and it was dark over the cake. You could not see the cake unless you were looking for it. They also didn't cut the cake. Once my son cut the cake they never took it away and cut and plated the cake. They threw away all their favors and made the bride and groom jump through hoops to get things back. He will also post a review as to his thoughts on the Marriott. They seriously dropped the ball. The wedding planner hired through the Marriott never saw to the cake and actually left early without telling them she was leaving. The wedding was beautiful and everyone had a good time but the bride and groom certainly didn't need these headaches on their big day.
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