I was there on Wednesday and I give up my emotion...

I was there on Wednesday and I give up my emotional support animal
Because I could not find a place to live. I call to ask if I could get my emotional support animal back they said no.

I have papers and they said they could not be true
Flack document when I paid for it. They are from here Canada.

Thanks
Can anyone help me to get her back.
Sincerely

Genevieve