I purchased a used car from them, but they gave me...

I purchased a used car from them, but they gave me car with only one key and they did not tell me that they have only one key until I took delivery.

I met a salesperson here, (old, short grey hair and short in height) can't mention his name, he is the most unprofessional, rude and arrogant person you can find. He does not know any details and always gives you false information with a confidence as if he runs the world. I do not know why they have kept him, he makes all efforts NOT to sell a car. He would get mad on your every question. He does not know how to speak with customers, does not know anything that is believable. I knew I will get good financing from a credit union, but the credit union took some time to respond, meanwhile he made comments like, "Why you come here if you can't afford", "you wasted my time", "you will not get finance I know everything, you can waste your time by visiting credit union office". I will not have such a negative person in my organization. This guy ruined the whole experience of my purchase at this place, otherwise I would have given 3-4 STAR rating.

Then I met Ali and Stephen, they were polite, decent and professional.

Overall they are NOT helpful, they don't share much details of the vehicle, they leave you on your own.

They will fake the designations of colleagues to make you feel that you are with higher authority people.

They will help you the least.