My wife and I checked in there last Saturday night...

My wife and I checked in there last Saturday night for 2 nights as we were running the NYC half marathon.
Our check was quick and nice our room was spacious but very loud.
There was mold in our bathroom.
We checked out on Monday morning very early.
My wife called the hotel at 8am hotel at 8am to say she left her nyc half marathon jacket that she bought at the marathon expo in the room and could they place it in most and found as she would collect it.
She was given the run around all day by the staff and when she requested to speak to any manager none would speak with her or even return her call. Finally 2 days later the security called. Not a manager but security called to tell her no jacket was found.
These people steal your property and call it there own.
Very poor customer service and they all should be ashamed of themselves in how they did nothing to prevent this from escalating