rongina cooley

Review of Bonaventure Resort and Spa

Husband and I stayed here for several weeks. Resor...

Husband and I stayed here for several weeks. Resort was comfortable most of the staff was pretty friendly. Until tonight my husband was leaving out of the suite and lite a cigar. Nothing illegal about smoking cigars. So one of the guest next door had a problem with the smoke. Totally understand that everyone doesn't like smoke. So a police academy reject cross the border security guard decides he wants to make a big deal out of it. We immediately contacted guest services to apologize and try to rectify the problem. They tell me it's ok. So the police academy reject insists on making it a big issue , and bold face lies and says he came inside of the room and there was smoke. Instead of them sending someone to the room to check the try and force me to pay a 250 fee. I have been a guest here about 21days total and they charge me 100 a day incidentals so there's tons of bank hold from their facility. The worst part about this story is that I'm traveling with 2 little kids and because I refuse to pay the 250 because the manager with his rude disrespectful self didn't take the time out to send someone to investigate the matter they put mult children and I out of the hotel just terrible customer service I asked the manager does he have a wife and kids and how would he feel if they were evicted from a hotel based on an assumption without investigating first I'm starting a patrician to boycott this dump and will be contacting the media outlets