I am giving this hotel a 2 star rating due to its ...

I am giving this hotel a 2 star rating due to its service. However, the hotel its self and location was amazing and I would give it a 4.5. My experience with Omni was bitter sweet. I arrived to the hotel and went straight to the front desk to check-in, the clerk was rude and made me feel like he was rushing us to leave. I asked about the breakfast buffet because I purchased it with my reservation and I wanted to verify that I heard him correctly and he gave me a long blank stare as if I was dumb and I had to turn around to look at my husband to make sure I wasn't crazy, I looked back at him and he abruptly shook his head and said "she is correct."
The second incident that happened that ruined my stay was breakfast. My husband and I arrived at the front door lady took us to our table. I asked her about how the breakfast worked since I had already purchased the meal in advanced. She asked for a voucher which I did not have because during check-in I was not told or given one. The lady asked for my room number and said she would get them for me. My husband are in line getting food as we wait for our eggs to cook when the server comes up to me and asks me to stop what I was doing and walk to the front desk to get my vouchers after they already said they would get them for me since they had my information. After I arrived back the lady cooking our eggs just tossed the dish to the side without saying our egg was complete and my husband asked for no cheese and still put cheese in his omelet mind you we are the only two people in the restaurant so there was no excuse of it being busy. We were advised that there was a fire drill and the employees would be leaving the building for a bit however the cook could not take a second to provide customer service and was in a rush to leave for a DRILL.

Even though the service was bad on two accounts the rooms were very nice, clean and the view was amazing. Location was great. I wish service was better so I could of enjoyed my stay and could of wrote a nicer review.