Stayed at this hotel for the Bronner Bros Hairshow...

Stayed at this hotel for the Bronner Bros Hairshow...when we arrived one of the guys working the valet was rude but me and my girls looked past that....tthat....then we go to check in only to have to wait nearly 30 mins to a hour to check on they only had 2 girls working the front desk but a guy did come asking did we want a water while we wait....finally we get checked in and arrive to our room!! We get in there and I was likely nice...only to get in our bathroom and there was half a tissue roll and no more tissue to replace that roll and something in the shower that look like a cigar someone put out.and I know these were no smoking rooms!! As many times as I have stayed here never experienced this.... Ask we were checking out I called to see if someone could come get my luggage and they said they would.a hour later no one came...so I called again the lady claim they were a lot of people checking out at the same time but when she connected me to the person over that..they said they never got a call and that they would be on the way!! I don't think I will ever stay here again!!! Are the under new management or something because it never use to be like this!!!