I brought a used vehicle in to have it checked bef...

I brought a used vehicle in to have it checked before purchasing it as the used car dealer has indicated they had done some engine repairs to it. I walked in about a week earlier to Hoffman Audi and was given a price of $159 to do a thorough pre-purchase check. I called a few days later to schedule the pre-purchase check and same price was given.

The day the used dealer drops it off, I get told by Hoffman Audi it will be $315. That's ridiculous, but not the worst thing. I go forward with the inspection and when there done the call the used car dealer up and tell him he can pick up the vehicle. They call me up say I can pay on the phone the car looks great needs an alignment but otherwise was in very good shape including the engine that the used car dealer repaired. The service advisor says that he will put the report in a sealed envelope in the glove box for me.

I met the used car dealer back at his place to purchase the car we had talk the day before about dropping the price at least $500 if the engine repairs checked out. However, he tells me the service advisor at Hoffman told him other than an alignment the car is in fantastic shape, so know the used car dealer won't budge on the price. I go to the glove box and look for the inspection report that I paid $315 for and I find the typical car dealer service receipt with a light that says performed 300 point inspection. There is no report just a line item

I buy the car at price the used dealer had it as now he says once the Hoffman guy told him it's in great shape he can get even more for it and that he is going to raise the price if I don't buy it, but I can pay the price he had it listed at before the service appointment but no further discounts.

So I am pissed at Hoffman the charged me double for the pre-check, screwed my negotiating with the used car dealer and then after complaining to the Service Manager at Hoffman, Mr Elliot Matos, I hear nothing back all week but today I get a survey from them to fill out. So you all get my experience to make your decision about whether you want to used Hoffman Audi service in East Hartford. Since they clearly don't care about there customers.