William Padmore

Review of W Los Angeles (by Starwood hot...

if i could do a zero star review, i would. this ha...

if i could do a zero star review, i would. this has been by far the worst experience i have ever had at a hotel. we arrived at 2:30 after our long day of traveling. the man tells us our room will be ready in 30 minutes to an hour, and they told us we would get a call when the room is ready. it was around 5:30 and we still haven t gotten a call. we went back to the hotel because our son had a fever, and we needed to get our bags and have him rest in the room. our you room was still not completely ready after 3 hours. we finally get into our room and when i tell you i was shocked, i was very shocked. we had booked the spectacular suite . this room had two tiny double beds, windows that were blocked off, and our heat didn t even work. our son had a fever, so he got a bed to himself, but my other son had no where to sleep. we called and tried to order a cot but we weren t allowed to because the room didn t accommodate that. the staff are very kind and helpful, but the check in staff are a different story. please, please, please. if you are looking for a relaxing, fun trip to la, or you are going for business, don t let this hotel ruin your experience like it ruined ours.