I am thoroughly impressed with the professionalism...

I am thoroughly impressed with the professionalism that Marshall Sikes and Brandon Murphy conveyed during my service meeting with them today. My frustration led me to leave my previous service contract as I have lost confidence in Coastal Cooling's ability to fulfill quality service and lucky led me to this company. Marshall explained the costly repairs I had to make in detail and honestly for the first time made me feel like I wasn't just being sold something. Marshall and Brandon empathized with me over my previous frustration with the other A/C company and gave me the confidence that this repair and the work they suggested will remedy the situation. I can't thank them enough for their honest explanation of what is going on and in lay man's terms so I can really understand what needs to be done. I look forward to investing more money in a business that treats its customers as good as this. I already have confidence in the service technicians that actually do the work because they are under the same management and values!