Jeron & Tanya Davis

Review of Parks Motors

Bought my Jeep Grand Cherokee on August 22nd. Bigg...

Bought my Jeep Grand Cherokee on August 22nd. Biggest car loan I ve ever taken out through a company that HAD treated me very well throughout the years. There was a slight crack in the windshield. I made sure it was known and that I couldn t stand it being there and wanted it fixed. They had a company called Grizzly come to my car and fix it while I was out of town. Upon my arrival to my car the crack was filled and looked BLACK. When I contact parks to explain this really upset me and looks worse.. it has taken until today 10/22 to finally get the answer that this was not their responsibility going forward. (I want to add that I made endless phone calls leaving voicemails with NO calls back) It was now my responsibility to pay $200+ on a new windshield to fix their mistake. Now I am not one to complain but the customer service and treating you like your family is downright terrible and sadly untrue. I ve used Parks for all my vehicles and going forward my family will be going else where.