Adam Zart

Review of Sears, Roebuck and Co.

Poor service! I went to return a Craftsman hammer ...

Poor service! I went to return a Craftsman hammer that failed. Sears used to exchange Craftsman tools no questions. Well not any more! GOOD LUCK BUYER BEWARE. after 20 minutes they offered a gift card because they dont have any hammers in the store. and cant get them....really?? so they said just go on line and order it with the gift card. What about shipping? I ask, oh there is free shipping. So I go home and look online, well there is free shipping if you spend over $35 well I have wasted well over 1-1/2 hours now trying to exchange a broken Craftsman hammer. and I still dont have one, and cant get one unless I pay for shipping. Some guarantee that is. This is the reason I dont buy Craftsman tools anymore. Go to Home Depot