I am really not happy with the service I am gettin...

I am really not happy with the service I am getting right now, I bought a contract phone at glocell carnival mall on the 27th June 2016, July 25th my service was suspended till today, when I enquired only to find that Mitchelle captured my acc no wrong on their system,. this was corrected they said I must give it a day, my phone will be opened.after 3 days I called again, only to be told that I need to do a cash deposit, the debit order will now be effective in August, I paid same day on the 4th August , on the 5th I emailed the proof of payment and they say they will ask head office to open my line in 2 hrs, till this morning I called they say they can not do anything their lines are off since they are renovating. CAN SOMEONE WHO CARES OPEN MY LINE PLEASEEEEEE!!!!!