This place is hands down the worst clinic I ve eve...

This place is hands down the worst clinic I ve ever dealt with. The customer service is subpar at best. On multiple occasions I ve showed up for a scheduled appointments and have sat in the waiting room for 20+ minutes THEN in the room for at least 40 minutes, that s for a SCHEDULED appointment. My last appointment I sat for over an hour in the room and by chance Dr. Cusi walked by (after me asking nurses four times when I would be seen) and said I m sorry they told me you had not showed up I m glad I saw you. Had he not walked by I m not sure how long I would have waited.
Two weeks ago, I called to refill my medication within the 72hr period they tell you to allow and I got a call the day it should have been refilled and they told me it was declined because I hadn t been since December, okay that s fine but my medication ran out that day so I asked for just a week refill so I didn t run out of it until the next appointment. Another option she gave me was to come in as a walk in but they closed at noon that day and it was already 9:30 & I had to be at work at 10 so that option would not work for me. She said she was at the Jacksonville office and could not directly ask my doctor, but she would put the request in. I was never notified that it was approved nor that they called it into my pharmacy so I went all weekend without a daily medication that you are NOT supposed to just stop at any minute. I called the following Monday to ask about the refill, was told it had already been filled Friday and they were sorry no one called.
I scheduled an appointment for the next Monday, today. I went in to for my appointment appointment that I scheduled last week for today at 9:15 and they told me there was no appointment actually booked for me. The receptionist looked at me and said you could wait as a walk in and see the first available doctor . I told her that I would prefer to see my doctor and she said well he doesn t have a full schedule so you might be able to see him but it would take a while . If he didn t have a full schedule why could I not just make an appointment for today? Unsure.
Dr. Cusi is a good doctor and when I was referred to him the LPC specifically told me that the customer service was poor yet he was a phenomenal doctor. I don t disagree that Dr. Cusi is great, the staff however have done nothing at all positive for my mental health. If you want withdrawals and headaches come here; if you want customer service and a team that actually cares about your mental health I would suggest finding anyone else in Fayetteville.