Don t Rent Here Review of Monarch Investment & Managemen...
Do not rent at any of these properties if you are ...
Do not rent at any of these properties if you are looking for a decent unit. Once Monarch took over the property my family and I have resided in for years everything went downhill. From poorly kept grounds, shotty, cheap repairs all around, dirty hallways, increasing prices, weird additional charges, and RUDE, negligent property office staff Monarch has no regard for their residents, only the returns for their shareholders.
The property management lies about when and what repairs are going to be made. They are more concerned with cost savings and earning monthly bonuses than their residents health and rights.
After an accident in a separate unit caused by another tenant, my family members and some of our neighbors became ill in the days that followed. The on-site maintenance man informed us repeatedly our unit was not safe to stay in and hazardous to our health. Since we were closer to the source of the accident he recommended we stay elsewhere until repairs were made. After making several complaints and requests (via phone, in-person, web) to resolve the issue property management woman ordered him to do a makeshift repair job so she wouldn t lose her bonus. Maintenance was upset with the office girls as the repair they ordered would ve put us in danger and possibly cost me and my children our health or lives. Needless to say repairs still haven t been made even though management told us in person they were going to be made two weeks ago. The unit is still hazardous and has caused illness within our family. We have spent more than 14 of the last 19 days off the property at family and friends homes due to office staff negligence and disregard for my family s and neighbors health. I cannot emphasize the stress and inconvenience this has caused for me and my children. Temperatures have dipped below freezing and my family and I cannot stay in the unit due to no heat and hazardous air quality. Several members of the renters association in our city recommend we seek legal services as what they are doing is disturbing and more than likely illegal. I wish I spoke other languages so I could warn the foreign population not to stay here as they may not realize the nightmare they are about to encounter. The property I reside at targets immigrants and lower income families who will be compliant and may not know their rights so they can continue with their unethical and legally questionable practices. This is not the first issue we ve had with management and repairs but it has never affected our health or kept us out of our home for this long.
Just an FYI- if you live on the property and there s a costly repair that is THEIR responsibility the staff s bonus will come before your needs. It s sad but true. They earn incentives for not fixing and maintaining the property, cost-saving . Several contractors in our area know this company and property and will advise anyone to avoid it. After reading the reviews it seems like it s more than just my property but a majority of Monarchs Investment properties.
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