Jessica Church

Review of All American Coach Company

Recently purchase a travel trailer from these guys...

Recently purchase a travel trailer from these guys. The sales team is great. Very friendly, knowledgeable, does not push up-sales, and discusses extended warranty options and is up front about what they consider unnecessary. Pricing is very competitive.

However....
BUYER BE WARNED: The service department isn't so great. We have had a laundry list of issues covered by warranty. Some where fixed, some not. We have had our trailer in for the same fix, three times now. They call us to say the trailer is good to go, we show up to pick it up, and take a look.. nada. Not fixed. There is no such thing as a scheduled appointment. You call, they say bring it in. You drop off, they keep it for a week. You get it back.. and nothing. When it comes to service, save yourself the hassle, call up General RV. Get an appointment. As long as they sell the trailer you purchased they will honor the warranty.