Yesterday marks the worst experience I ve ever had...

Yesterday marks the worst experience I ve ever had at cedar point. For someone who goes there frequently, I m astounded at how terrible it was. The fact that the most popular rides had to be waited in line for hours to get an access pass AFTER you already purchase a ticket TO BE ABLE to go on the ride but then you had to RUN to get into an already hour and half long line for a different roller coaster and only for someone to walk by and say they re all out...i feel as if I have paid for a lot of water and walking, THE WORST EXPERIENCE. What is more outrageous is that I had spoken to Lori the supervisor and she refused to do a refund, which also marks a horrible customer service experience that I am not used to at cedar point that has always been accommodating any time there was ever a problem. She offered one time one person access pass.... not sure what sense that makes as I would still need to be able to get the other access passes which were limited? She said the only place it doesn t show that it s the requirement is on the home page which is pretty convenient for them as experienced people go straight to book the tickets and not search for hidden restrictions. My mind is still blown, I have reached out to corporate and waiting for a call back hopefully with a more understanding incentive. I WOULD NOT RECOMMEND GOING ANY TIME SOON unless you want to pay for a lot of water, food, walking and driving. Completely pointless and if I had known that would be the situation I would never have gone. Ruined my entire Saturday, walking is free and I feel like someone tricked me into paying for it. Will update this post once spoken with corporate.

UPDATE: Spoken to Logan, Lori s supervisor. I have to say that he was MUCH more understanding about our situation and took care of me right away which I feel like should ve been done in the first place, as I have always gotten taken care of by cedar point! Thank you Logan for doing a quick and great job!