Natalie Reichelt

Review of Hilton Surfers Paradise

Booked "Luxury King Relaxation Suite" and was seve...

Booked "Luxury King Relaxation Suite" and was severely disappointed. Quite literally a corner room with a bed two tvs and two chairs, not even a couch. Requested to change rooms and they refused to unless we paid for a "residence" room. As we were both so exhausted we paid another $1000 on top of what we already had. Arrived to a dirty, filthy kitchen and room smelled like cigarettes. No kitchen utensils, no wifi, a sofa bed for a couch and a filthy balcony with a half hearted view. We were so exhausted and stressed at the impatience and rudeness we experienced we didn't complain, we just wanted to relax. So after 2 days and $1700 later they had the nerve to claim we had left the room filthy and smoky and would only give us half the security deposit back when we checked out. Manager refused to listen that the room was received that way, was rude straight away about it claiming that they would never book a room out that way. Even when I said that a member of staff showed us to the room and commented on the smell he refused to look in to it. Accused me of smoking in the room in front of a foyer full of people. And I don't even smoke! I expected a lot more from the Hilton name. It's a dump and a scam and I will never return there and I will make sure everyone knows what a horrible place it is. Don't waste your money.