Kyle William

Review of Johnson String Instrument

Note: We have never dealt with Johnson in person, ...

Note: We have never dealt with Johnson in person, this review is strictly for their online services.

Shipping back an instrument to them is an utter nightmare. With a website that doesn't mention anything about providing a shipping label to customers, we ended up paying three times the amount it cost us to have the instrument shipped to our home. Come to find out (after calling and unsuccessfully trying to recoup some of that astronomical shipping cost) that they will provide a shipping label for their original rate if requested. There is no mention of this option on their website, no additional information provided. Customers are left to either pay full price or get lucky and call in to stumble upon that discounted shipping rate.

Despite their lack of information and despite our polite request to receive some sort of refund or compensation for the outrageous full price shipping, Johnson has refused to help. We will never rent from them again and highly encourage others to look elsewhere for their online instrument rental needs.