Susan Torgerson

Review of Bel Red Energy Solutions

They replaced my furnace/AC several years ago. Af...

They replaced my furnace/AC several years ago. After a while, I found that rats were getting into my garage. It was years before I discovered that they were getting through a gap between a heating duct and a wall into my crawlspace. The company refuses to fix the gap because "the duct is part of the original system". During their sales pitch, the rep advertised them as the 'cadillac' of heating companies. If you going to brag about your great service, highly trained techs and going the extra mile, you should fulfill that promise with over-the-top customer service. Their new furnace blocks access to the duct, which the old one did not. The entire furnace will have to be moved out of the way to fix the gap. Needless to say it will cost a couple thousand dollars. They had no interest in negotiating a solution with me. I had been using their very expensive services for regular maintenance all these years and just last year they replaced the AC. Later I found they had charged me way above current market prices.