When we call in this institute! A lady pick up t...

When we call in this institute! A lady pick up the ph or so many time without asking she gives a long hold' after hole she cut off the line.. ? She repeat same ! we calls soo many time.. and she was doing repeat like this! She says nothing , and gives hold with out asking.
what a caller try to say? Is this shaheed zulfikar Ali Bhutto institute., like this way !