I am posting this a second time, as the canned rep...

I am posting this a second time, as the canned reply suggesting to contact Chris at Customer Services generated absolutely NO sign of life whatsoever. It s now been MONTHS.

HORRIBLE service for property owners. Appointments not respected. Requests ignored. Email not acknowledged. We feel hijacked and shackled by unprofessional, clueless and disrespectful RMG employees. No objection cashing in our yearly GBP 4 000.- though...
Even copying the General Director in our emails triggers absolutely no reaction. Poor overall organizational management cascades fown from the top.
PS I am a management consultant.