Dan Boeke

Review of Sheraton Riverside Hotel

This hotel is a total joke. We got quoted one pri...

This hotel is a total joke. We got quoted one price while booking for one night from a nice guy, Mark, in Kansas then upon our arrival the price was different. In addition to this goat rope the guy at the desk says we need to contact someone in Kansas to fix the situation because he couldn't fix it himself. So for an $80 dollar difference I figured it was worth my time to call the call center back. After another 30 min on the phone, missing out on family vacation, I finally spoke with Isabella in Kansas who said she could see the problem but would have to wait 6 days to review my earlier phone conversation with Mark before she could issue a refund. Are you kidding me? How does it take 6 days to review something she already said was an error on their behalf. Several minutes later Isabella called back and said she could do a $50 refund immediately and that she would call the hotel issue the refund. Okay, not to bad right? WRONG! Guess who had no idea what I was talking about when it was time to check out?.... ding ding....If you guessed the guy at the hotel desk you're right! So he charges me the higher price and says I need to call Kansas again to straighten this out. By this time my blood pressure is higher than necessary so I figured I'd bypass the underlings at the Kansas call center and ask to speak directly to a supervisor. After a 20 min wait on hold and no answer we had made it to the restaurant for breakfast. Instead of wasting more of my vacation on this worthless hotel chain I opted to hang up and participate with the family. I will never, ever, ever stay here again and don't recommend you do either!