I recieved my portraits almost 2 months late and w...

I recieved my portraits almost 2 months late and when I received them, they had puncture wounds in the 8x10 and each of the other sheets. When we spoke to discuss my concerns, she attempted to deflect and blame the postal service instead of taking ownership and listen to feedback. I wasn't looking for reprints, I just wanted to express my frustration and dissapointment and maybe offer a solution to avoid this from happening in the future. However, the lady was more interested in providing their resume and how long they have been in business, rather than actually listening. I really hope in the future my kids school does not use this company. Many others may have had a great experience but not me.