I've been going here over a year now and I have to...

I've been going here over a year now and I have to be completely honest I'll never go back. My 335 has been scratched, dented, and damaged 5 or 6 times at this point. Both of my bumpers have had to be repainted, my back one twice, all four of my tires had to be redone for curb rashing, and then redone again for shoddy repair work that caused them to flake and peel, my hood had to be wetsanded for severe scratches left from washing/ buffing after the front bumper was painted, I have the whole list of lot damage.

The last time I was there they were unable to fix the damage and not only was my car damaged but all three of the cars they pulled down behind me were also dented and scratched, including a brand new 650i coupe with that gentleman threatening to call the police to file a report. Exactly what you want to hear picking up your car and seeing how much that experience costs.

I genuinely feel bad for the service advisors they don't have the resources/ good support staff and space to make it a good experience. I had to keep going because of the proximity to Boston and they got my warranty work approved, plus I liked my SA, James, he was very realistic about what needed to get done and the SM's (Kyle and Matt) were always very nice. I just realized none of that matters because they aren't the techs performing the lackluster work or parking your car like a sardine in the warehouse they keep most of the cars in out back ( I wish I had a picture with me). Listen to me, if you care about your BMW like I love my 335 avoid this place, it's worth the drive to somewhere else. It's always much more likely than not you won't get your car back in the same condition you gave it to them and it's not worth the pain of finding that out.