Erinne Morgan

Review of Houlihans

Horrible customer service! I went with friends for...

Horrible customer service! I went with friends for happy hour on a Friday at 5p and was given a wait time of 35-40 mins. We were seated at 5:59p and Happy Hour is over at 6p. I asked for a happy hour menu and was told no because happy hour was over. I explained the situation and was still told no so I asked to speak with the manager. I re-explained everything to her. Not only did she tell me that we couldn t order from the happy hour menu, but she basically called me a liar 3 times. She says that her hostess NEVER provide a wait time for patio seating and she had been with her all day so she knew there was no way I was given any type of wait time. After letting her know that I didn t appreciate being called a liar, she again called me a liar. As we were preparing to leave, she came back to apologize after confirming with her waitress that I was given a wait time. At that point, her apology didn t matter to me so I asked for the district manager s info. She said her GM was there and she would send him out. A guy wearing a full chef s outfit came out and only apologized about the slip up of the hostess. Not once did he acknowledge the disrespect from the manager. I contacted corporate office last week and still haven t heard back from anyone. It s disappointing that they re this lax when it comes to acknowledging and correcting an issue. However it s good to know so I won t bother spending another dime there.