Paul Roach Review of All My Sons Moving Storage of ...
Theft, child labor, non-disclosure, destruction of...
Theft, child labor, non-disclosure, destruction of property, this place does it all! It all started with a quote "$114/hr for 2 man team plus $114 deposit for travel time and fuel/labor." Job took 3 hrs, ended up costing almost $700. Do the math, it doesn't add up. Furthermore, your "deposit" is not returned and is in addition to the cost of the move. Bait and switch. Point blank asked the rep I spoke to how pricing worked and if there were additional fees, I even asked for them to run the numbers on a 3hr move, we both came up with the same answer around $400 give or take....
Fast forward to moving day, the driver pulls up and out of the truck hop two kids who couldn't have been more than 16 yrs old. Able bodied at best but definitely still in high school. Then we get to my new place to unload and they haven't taped or strapped any drawers shut, no protection on any of my items in the vehicle either. Only protection they offered was mattress protectors.... At the top of my outdoor, concrete staircase, a drawer flies out of my $600 dresser as the two minors struggle to hold it steady and bounces off every step as it crashes its way down. suffered the loss of the corner and deep scratches. no apology from the staff, just a not-so-reassuring "don't worry about that, insurance will cover that completely" No, it's 60 cents/lb OR "full coverage" IF you pay for it. Really didn't think I would need it since I had hired "professionals" aka 2 16 year olds and adult supervision. As if that wasn't enough, the 2 minors were so amped about their recent destruction of property that they decided the best way to get a 28" wide desk through a 32" door frame is with a running start and plow right into the frame, completely destroying the leg and attachment assembly. Then, I asked them politely to take the desk to the dumpster after they finished and instead, they threw it under the staircase and left! It was literally the last thing they did before they left!
At this point, I just want these "professionals" out of my house so I can begin filing my insurance claims. (which so far has been a 45 day struggle and counting, took 30 days to get my first response!) Then within minutes of them leaving, I realize they still have my glass table tops on their truck! I call text and email the driver and All My Sons, no answer, no call back. I figured, it's the weekend, I'll address this Monday. Finally talk to someone in claims dept and dispatch about the missing glass..... shocker, it's GONE! These were custom glass tops, not sure why they would be stolen but I saw them go on and they never came off (we've searched EVERYWHERE!).
After telling this story to any and everyone who would listen at All My Sons, I have gotten nothing but an offer from a third party claims company for a whopping $72 to cover the $1200+ in damages. No one ever returns my calls (even in the beginning when I was REALLY NICE about everything!) No one at All My Sons seems to be interested in making this right. I would highly recommend steering clear of this company and avoid ending up in my position.
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