"I have shopped a lot a Vistek and, except for the...

"I have shopped a lot a Vistek and, except for the misplacement of my camera when in for repairs, they were usually good to work with.

This review, however, is based on a recent experience through my place of work.

I won't go into too many details here except to say we placed a very large and costly order with Vistek and were extremely unimpressed with their methods. We had been waiting around a month for our order and when we looked into it we found out just because one item was on back-order they placed the entire order on hold rather than shipping what they had in stock. The point is they didn't tell us anything was on back-order. They didn't tell us the entire order was on hold. We had to find out ourselves by going to the site and we went to the site because we had no responses to our emails to Vistek.
The order was incorrect and one item wasn't working. When we contacted them about the item that was not working, we were told that it was past their 14 day policy because the order was from May. Didn't matter that we had to wait about 2 months to receive an incorrect order. Didn't matter that a little bit of Goodwill would have gone a long way.
So lack of customer service, response and notifications has cost them our business and also mine personally.
It's embarrassing to recommend a company to your place of work and have that recommendation fall flat."