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Customer service is hit and miss, sometimes you ge...

Customer service is hit and miss, sometimes you get left on hold for a while, as I am at this very moment.

Initially set up, was advised to go on the no lock in contract for an extra fee, so I did thinking it was the better option as advised.

8 months later I move home... gets to 12/07 and they take the $69 out my account for the new month, I call on the 13/07 to swap my internet to my new address and they say we have to start you over as a brand new customer, you ll be paying $69 for new month of internet and $79 for NBN set-up)... at no point is it offered to perhaps credit my previous $69 payment...

After a tedious conversation about how the I literally just paid for a new month and now I am being charged for another new month... I gave up... I got to the whatever point on the phone.

I am now trying to cancel this contract as it has been about 5 days and I got a text today saying my NBN is ready and switch on my modem... sure as heck internet isn t working, been on the phone for over half and hour, mostly on hold (poor operator i know she s trying her best)...

iiNet, you re not super terrible, but it s really the small stuff that makes people get frustrated. Constructive feedback. If a customer is moving and they want you to come with them to their new place and recently paid for a new month within the past 7 days I recommend crediting that to their account and then JUST charging the NBN fee, not a new month too.

I also recommend you offer a call back service because without being that person, I ve legit been on hold for most this call, I even had time to write this review, make tea, put on a wash and take photos.

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