I have been with iinet for 8 years, loved the serv...

I have been with iinet for 8 years, loved the service changed address 2 times took the service with us,Customers service, second to none. That is until this year. Not sure what they did, perhaps, offloading more of the call center functionalities off shore to Sth Africa/NZ, reducing costs to make the selling to TPG bottom line look more appealing? What ever the reason, customer service support, and I don't mean just the technical support but account queries, via phone or email support has really very quickly gone the same way as other Telco's down the gurgler.

Iinet is not at all customer focussed anymore. Sad really as I really did believe Iinet set the benchmark. Yes I dread having to make contact with anyone at Iinet and am looking for an alternative supplier.