Luis Rodriguez

Review of Universal Studios Orlando

I purchase 4 one day two parks every year for univ...

I purchase 4 one day two parks every year for universal, and have done so for the past several years. I've also visited their Volcan Bay Park several times as well, and even attended Halloween Horror Nights a few times. However, this year I wasn't able to utilize my tickets before they expired in lue of the pandemic which closed the park for several months. I tried to extend the tickets due to the current pandemic situation, and the park refuses to do so wasting hundreds of dollars of my hard earned money. Guest services basically told me to kick rocks after debating back and forth over these circumstances. I'm completely disappointed and disgusted with the lack of compassion and understanding displayed by universal, and will never return to any of their theme parks again. They have lost a loyal and consistent customer for life.