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Mel Bethel

4 years ago

This was not my best stay at The Ritz Carlton (it ...

This was not my best stay at The Ritz Carlton (it was actually the worst). I've stayed at the Tysons location several times and I love the Concierge.
My room smelled of tobacco(15th floor rook 1526), so they gave me another room.
The bartender, an older gentleman, is rude...plain and simple. I came in after a long night and walked in the bar for a nightcap right after midnight Friday; he sarcastically said when I asked if they were open "the lights are off, so No we're not open" then he kept Mumbling as I left.
Then I get to my roomorder a cocktail from room service and the glass was dirty (photo attached), and they didn't bring ice for a VODKA TONIC?
The room also wasn't as well cleaned as normal and I Didn't receive turn down service.
I'll continue to stay here, for now.....

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