Samantha Wolfe

Review of O'brien Autopark Fort Myers

We had a total of 6 different people help us. We w...

We had a total of 6 different people help us. We were very clear about our price range and the specific car that we wanted, they showed us a more expensive car that they said would probably be better but we told them we wanted the original car that we came for. They assured us they could work something out and even had one of the guys say he was going to call his friend that is a manager at a bank that my husband has a loan through and see if they can work something out. We took the car home over night to test it and loved it. The next day we didn t hear from them all day but my credit got tapped 6 different times and not one of them was the bank that the salesman said he would call. We got a call from one of them saying he had good news so when we came in, they brought over yet another guy to talk to us and he asked us all the same questions that we already answered the night before and he tried to sell us on the more expensive car again and we had to explain again that we didn t want that one. He said he would see what he could do, walked over to the desk for a few minutes, came back and said it wouldn t work with that one but he wanted to take us outside to show us the other one. At that point we were exhausted and pretty upset that they had misled us and wasted not one but two of our evenings. If you go there, just be firm, know what you want, and if they try to drag it out they re most likely trying to sell you on a more expensive car that they want you to buy. Oh and this car was going to be for me, but they barely talked to me and asked me questions, they directed everything to my husband, which is just icing on the cake. Overall, not bad guys, they just need to be less misleading and pay more attention to the needs of their customers rather than having their own agenda.