Ahalsy

Review of Mastro's Beverly Hills

Been here many times and it was always a pleasant ...

Been here many times and it was always a pleasant experience until my reservation yesterday..

I dined with you guys on 02/10/2020 i made a reservation like always and i got there everything was beautiful like always up until when we started ordering so i was going to order the steak which i usually order as i have dined with you guys multiple times in beverly hills or the ocean club. The waiter told me about a kobe steak that u guys have recently acquired i asked him where it is on the menu he replied with it's a special we have and never disclosed how its prepared the pricing or nothing. So we ordered it and other stuff when it came out i told him its not cut in slices and its how the original kobe beef is. He relied with it is and i asked him that it was not prepared how i asked for it or was mentioned. I went on with my dinner and left more than half of it only the piece i took when i first tasted it. Then the bill comes and it was $700 bill! Which i know the standards of mastros and there quality and I'm a fan of it but the price of the steak was not disclosed to me prior i have had the many wagyu type steaks and they go for $200 or so i felt like i was bamboozled. And ruined my whole experience really i have never had that happen to me in mastro's or have had a bad experience i wanted to reach out to you directly i think its not ethical for something not be disclosed since its off the menu.and i have been always treated with ethics and respect there and the server seemed to not care about my concerns at all. I don't believe i should have paid for a steak that was not proposed accurately and the price was not disclosed prior like everything else on the menu. And when asked all he had to say was sorry my bad ! When i asked for a manager i was told he is not available at that time i did not want to make a scene so i paid it even tho it was not disclosed consumers have the right to know pricing verbally or on the menu that is not ethical in any way.