I've not had any substantial issues with Questrade...

I've not had any substantial issues with Questrade. And I've been with them since 2012. I lost my book marks and googled to get to the site and saw the 2.5 star review average and I'm like, this isn't right so I'll try to bring it up a bit.

I got what i wanted with questrade. And that was $5 trades and the ability to hold dual currency in my accounts. At the time no one offered that. They were also the first to give me something like first 50 free trades. So their hook to me was good value.

Over time, and I've had a couple of complications and I found that when I used the email/chat system and knew my issue and provided clear instruction, they'll get a chance to go over it and get back to me usually with the issue solved. Sometimes there was some back and forth for clarification.