Liv Leigh

Review of Westin Hotel SFO

Wonderful treatment when we first arrived. Then i...

Wonderful treatment when we first arrived. Then it went down hill. They allowed anyone to park in the handicapped bays, and after we expressed that we needed an accessible parking spot, nothing was done. We paid for our parking the first night with our credit card at the gate. We had tried to pay with the room key but it kept giving us an error. We assumed either you charge it to your room or you pay for it there. No big deal. When we checked out, we saw that we were charged for the parking we had already paid for. When we asked them to remove it, we were treated like criminals and Rosie the desk clerk demanded to see a receipt. Nothing had notified us that we needed to keep the parking receipt, so we didn't. We asked to speak with the manager and Rosie indicated the woman next to her who she then proceeded to boss around. She told us the parking was a 3rd party operation so they had no control. On top of that, we found out on our final night that the pool would be close for the few hours that we actually would have been able to use it.