Tayler Detten

Review of City Utilities of Springfield

Dont even bother calling customer service if you h...

Dont even bother calling customer service if you have an actual problem. Employees are demeaning, accusatory, and unhelpful. No one at this company has any skills in creative problem solving or human communication. From my personal experience, the company willingly leaves out useful and needed information. due to this I have been charged an excess of $130 in utilities I did not incur, and "nothing can be done about it" since it was "my fault for not just knowing" without being told.
I sincerely wish I could give this company negative stars for their horrible customer service skills.
The greatest thing about leaving this town will be never having to deal with the people at the City Utilities of Springfield ever again.