Mike Ryan

Review of Sheridan Needham Hotel

I'm a lifetime Marriott member and like many are d...

I'm a lifetime Marriott member and like many are dipping the toe into SPG properties to take advantage of the synergies they offer together. I have found the majority of their properties at par or better in some cases (for the value) that Marriott. However after staying at this properties 2 times (total of 6 nights) I highly recommend you stay away from here. Upon my last visit they sent me a bill 2 days after check out for a clock radio they say i stole? Wow, In all my time traveling (3 decades) I've never had this happen nor would i ever take anythiing out of a hotel. No call, just a bill for $99. Then they would not return my call to discuss this matter hiding behind their phone system maze. I finally called SPG and then they reluctantly send me my credit but still communicated with me they feel strongly i stole it. Beyond the pale! Also this is the only Sheraton that when you go to the CLUB LOUNGE for breakfast they have nothing out. Tea and coffee and a sign to go downstairs to the buffet $15 and a long wait - I'm done! Please do not go and experience yourself the worst SPG property there is - Needham, Mass. Sheraton.