Horrible customer service. IPNX is a big scam. I h...

Horrible customer service. IPNX is a big scam. I haven't had internet for 3 back to back weekends and the whole of last week. Been calling almost every day and all customer service seem to say is we are sorry, or we will call you back. They will tell me that their policy says they will reimburse data if they cannot resolve the issue within 48 hours. On their end, they will close their ticket within the 48 hour window but on my end, the internet is still not working! I was told when I called yesterday that I had been credited with 6 days worth of data and that my account was active, they had apparently sent an email which was never received. I called back immediately to tell them my internet was still not working. As at today,I called back and still no internet! Meanwhile, they will dock the two days internet from their end! SCAM! How many days does it take to call an engineer?! And in this day and age of consumerism, why should a customer have to chase?