We bought new PGT energy impact windows. Love the ...

We bought new PGT energy impact windows. Love the windows. The company (Donna's door & window) we bought them from was great. Maybe you should pay attention from where you buy your windows from. PGT is the manufacturer not a service department. Your distributor services your windows. Sounds like the person you paid is not taking care of you "after the sale" It's been almost a year. No problems.