Ping Pinng

Review of Shangri La Georgetown,Penang

Overall stay was great, with great hospitality esp...

Overall stay was great, with great hospitality especially the guys from Club lounge. Not only that, we got a surprise birthday cake for my birthday girl as well.

However, there were few hiccups:-
1. Check-in: The staff is polite & helpful but the problem is that most of the time I have to explain to her what type of room I'm booking, the room setting, number of adults + kids, with club lounge access, etc which I thought that should already be in the company's booking system? Otherwise what's the point of selecting those features during booking time?

2. We were staying in room 1708. It was a lovely room except for the malfunctioned aircon - unable to change the temperature setting and the room was very cold. Most of the time we can either turn on or just off the aircon. We have informed the reception about it but nothing has been rectified. The other room 1709 is perfectly fine.Imagine I have to turn the aircon off and on at the middle of the night, otherwise we will be freezing cold. In fact both me and my daughter catch cold because of that. Luckily it is just a 3D2N stay.