Biswanath Rath

Review of Unistore

Worst possible Online Store/E-commerce website eve...

Worst possible Online Store/E-commerce website ever.

I ordered a LG 32" Smart HD Ready LED TV on 6th May 2018.

Fraud 1. During ordering/making payment the Delivery date was shown as 4-5 days from order date. Immediately after the order was placed, the delivery timeline changed to 12-14 days. (Nice trick. Let the customer suffer for the mistake they did..the mistake of buying from Tata Cliq)

I called the customer care immediately to ask about the delivery date. Their call centre has hired robots who speak only programmed lines like 'We are not committing anything, but we will try to deliver it as soon as possible.'

Fraud 2. The product was being transported via 'GATI', one of the biggest fraud company in India in Logistics sector and no tracking data was available till 9th May. against their AWB no/tracking no.

I called Tata Cliq and the reply was once again 'we will do it as soon as possible'. After lots of follow up with Tata Cliq and GATI, finally the product was delivered on 15th May 2018.

Fraud 3. Since 15th May, I am calling them on a daily basis for the FREE INSTALLATION/DEMO, but without success. Till now, I have not received any call/msg/mail from LG or Tata Cliq regarding Installation/Demo. It's not that I can't install, but the point is, the product has to be opened by LG technician only (so that warranty can be claimed for any damage). Its more than 4 days now. But all I get as reply from customer care is, 'We will do it as soon as possible'.

The biggest mistake one can ever commit online: Buy a product from Tata Cliq. For those who plan shop from Tata Cliq, think again.