Michael Santos

Review of ServiceMaster of Salem / RCS

I called Thursday morning, get told to leave Saman...

I called Thursday morning, get told to leave Samantha a voicemail, no response. I call back on Friday. I get told by the receptionist Megan that she will hand deliver the message to Samantha and will have her call me back. Nothing. I call back at the end of day right now. I am told Samantha has left the weekend and to leave a voicemail. I tell Megan, I'l pass, and to let Samantha know to not bother calling me back. I will go with a different company that actually follows through with communication.

Follow up: About 7pm I get a call from their manager apologizing for the issues. I thank him for the call but inform him I will be going with a different contractor and thanked him for the call and ended it there.

About 9pm, I get a call from Samantha apologizing as well while I was thinking why do they keep calling me and why at 9pm. I inform Samantha that I would be using a different contractor whom I have coming over next week and she tells me that she is fine with me doing that. I couldn't help but think how nice I have 'her permission' to use a different contractor.

All I can say is be wary of this company. It seems like when they realize they screw up, they keep calling you like a case of herpes that won't go away.