Spoke to Darianni finally after having trouble con...

Spoke to Darianni finally after having trouble connecting, who said worked at your office in Chicago. Purchased tickets which were refundable yet during the 7-day period you allow in your email to get the refund - no one was able to help until the day later (today) when we are told we are too late. It seems like a scam and the customer service reps told us they are trained to give information and not refunds as it is not something you do. We spoke to Janice on the phone who said she is the only one we can talk to and cannot transfer us to anyone who has authority as your policy is for them to basically get us off the phone. Horrible service and we'd like people to be aware before buying ANYTHING from Vivid Seats. Vivid Seats is unreliable and unprofessional. To refund the amount owed to customers in these times would help your business more than your payment to uncaring reps who answer for you and represent you so poorly. I suspect (you can pretty much tell as you're reading) that the positive reviews on here are fake. Please don't buy through Vivid Seats.