Eric Kraeutle

Review of The BMW Store

The search for our used BMW turned serious in the ...

The search for our used BMW turned serious in the last 2 to 3 months and like many people we turned to the internet to research and find the one we wanted. A couple vehicles of the type we were interested in appeared at The BMW Store site so my wife and I went in to check them out. It was during that initial visit that we met John, the CPO BMW adviser at The BMW Store. From the very get go, we felt very comfortable with John and his approach to helping us find the right BMW for us. He was knowledgeable, asked us questions to help narrow down our choices and was genuinely interested in finding us the perfect vehicle within our budget. We didn t find either of the two vehicles in the lot to be the one we wanted so a few days later I went back and spoke with John again and let him know that we weren t in a hurry and further described the perfect car for us and asked him to keep us in mind and to reach out when a vehicle that checked off our boxes showed up. That very night we received a call from John that a load of cars came in that evening and ours was on it. We made arrangements to come in the next evening to see the car and ultimately made the purchase. We were concerned about a few things regarding the cleanliness and a couple of dings to which John replied not to worry by the time it gets thru detailing it will look brand new. He totally nailed it. After the purchase, we spent time with Susan, the BMW Genius who took us thru every step of the vehicle s operations and extensive electronics. She was extremely knowledgeable, patient and did a great job answering our questions. I can t say enough about our experience at The BMW Store and will definitely go back should I find myself shopping for one again. Great experience!