The location and appearance of the store are very ...

The location and appearance of the store are very nice, and the taste of the food is great.

But in my experience, that's about it. Order fulfillment has typically been horribly slow, and on multiple occasions, I have waited over an hour for a order of pretzels (or similar small orders), which is unacceptable in my opinion, especially after a significant wait just to place a to-go order (which also appears to be typical).

The staff is generally friendly, but me and a few of my co-workers have been harassed, and on some occasions, been denied service, due to our affiliation with a "competing" delivery service.